Privacy Policy

Effective Date: June 14, 2026  |  Last Updated: June 14, 2026

1. Introduction and Who We Are

Welcome to Hangry Joe's. We are a food service business operating in the United States, committed to protecting the privacy and security of our customers, website visitors, and anyone else who interacts with our brand. We understand that your personal information is important to you, and we take our responsibility to handle it carefully very seriously.

This Privacy Policy applies to all information collected through our website (fresh-hangryjoes.rest), as well as any related services, online ordering platforms, email communications, promotional activities, and offline interactions associated with Hangry Joe's.

Throughout this document, references to "we," "us," "our," or "Hangry Joe's" refer to the business entity operating under that name. References to "you" or "your" refer to any individual whose personal data we collect and process, including customers, website visitors, newsletter subscribers, and job applicants.

1.1 Our Contact Details

2. Applicable Laws and Legal Framework

As a business operating in the United States, Hangry Joe's complies with all applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45 – which prohibits unfair or deceptive practices in commerce, including misrepresentation of privacy practices.
• The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA) – which grants California residents specific rights regarding their personal information.
• The CAN-SPAM Act – which governs commercial email communications.
• The Children's Online Privacy Protection Act (COPPA) – which restricts the collection of personal information from children under the age of 13.
• The Electronic Communications Privacy Act (ECPA) – which regulates government access to electronic communications.
• Any other applicable state privacy laws in the jurisdictions where we operate or serve customers.

If you are a resident of California, you have additional rights under the CCPA/CPRA, which are described in detail in Section 9 of this Privacy Policy.

3. Information We Collect

Hangry Joe's collects several types of information in connection with the services we provide. The categories of information we collect are described below.

3.1 Personal Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

• Create an account or register on our website
• Place a food order online (for delivery, pickup, or catering)
• Sign up for our email newsletter or promotional communications
• Contact us through our website contact form, email, or phone
• Participate in surveys, contests, promotions, or loyalty programs
• Submit a job application or employment inquiry
• Leave a review or provide feedback about our food or services

The types of personal information collected in these circumstances may include:

• Identity Information: First name, last name, username or similar identifier
• Contact Information: Email address, phone number, billing address, delivery address
• Financial Information: Payment card details, billing information (processed securely through third-party payment processors — we do not store full card numbers)
• Order Information: Food items ordered, order history, dietary preferences, special instructions
• Communications: Records of correspondence if you contact us
• Profile Information: Username, password, preferences, feedback, and survey responses

3.2 Information Collected Automatically

When you visit our website at fresh-hangryjoes.rest, we automatically collect certain technical and usage information through cookies, web beacons, and similar technologies. This information includes:

• Device Information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers
• Usage Data: Pages you visit on our website, time spent on pages, links clicked, referring URLs, search terms used to find our site, and navigation patterns
• Location Data: General geographic location derived from your IP address (not precise GPS location unless you grant permission)
• Log Data: Server logs including access times, error logs, and request data
• Cookie and Tracking Data: Information collected through cookies, pixel tags, and similar tracking technologies (see Section 7 for more details)

3.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Third-Party Delivery Platforms: If you order through a third-party delivery or ordering platform that works with us, we may receive order-related information from those platforms
• Social Media Platforms: If you interact with our social media pages or log in using a social media account, we may receive certain profile information from that platform
• Analytics Providers: We may receive aggregated or anonymized data from analytics service providers to help us understand how our website is used
• Marketing Partners: If you engage with our advertising on third-party platforms, we may receive information about those interactions
• Review Platforms: If you post a review about Hangry Joe's on a public review platform, we may collect that information

4. How We Use Your Information

Hangry Joe's uses the personal information we collect for a variety of business and operational purposes. We only use your information where we have a lawful basis to do so under applicable law.

4.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, whether for delivery, pickup, or catering services
• To manage your account and maintain your order history
• To communicate with you about your orders, including confirmations, updates, and any issues
• To process payments and prevent fraudulent transactions
• To arrange delivery of your orders through our internal delivery team or third-party delivery partners

4.2 Customer Service and Communications

• To respond to your inquiries, complaints, or requests for assistance
• To notify you about changes to our menu, services, hours, or this Privacy Policy
• To send you important transactional communications related to your orders or account

4.3 Marketing and Promotional Activities

• To send you marketing emails, newsletters, and special offer notifications — but only with your consent or where permitted by applicable law
• To inform you about new menu items, seasonal specials, promotions, events, and loyalty program rewards
• To personalize the content and recommendations you see on our website based on your past orders and preferences
• To display targeted advertising to you on our website or through third-party advertising networks
• To conduct surveys and collect feedback to improve our services

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at [email protected].

4.4 Analytics and Website Improvement

• To monitor and analyze website traffic, user behavior, and performance metrics
• To identify and fix technical issues or errors on our website
• To improve the design, functionality, and usability of our website and ordering systems
• To understand which menu items, features, and promotions are most popular
• To conduct research and develop new products, services, and business strategies

4.5 Legal and Compliance Purposes

• To comply with applicable laws, regulations, and legal obligations
• To enforce our Terms of Service and other applicable agreements
• To protect the rights, property, and safety of Hangry Joe's, our employees, customers, and others
• To detect, prevent, and investigate fraudulent transactions, abuse, and other illegal activities
• To respond to legal processes, court orders, or government requests

5. How We Share Your Information

Hangry Joe's does not sell your personal information to third parties. We may share your information with trusted third parties in the following limited circumstances:

5.1 Service Providers and Business Partners

We share personal information with third-party companies and individuals who perform services on our behalf, including:

• Payment Processors: We use secure third-party payment processors to handle credit card and payment transactions. These processors are PCI-DSS compliant and are contractually obligated to protect your financial information.
• Delivery Partners: If we use third-party delivery services to fulfill your order, we share your name, delivery address, and order information with those partners.
• IT and Hosting Providers: Companies that provide website hosting, cloud storage, database management, and cybersecurity services.
• Email Service Providers: Companies that help us send transactional and marketing emails.
• Analytics Providers: Services such as Google Analytics that help us understand website usage (see our Cookie Policy for more details).
• Marketing and Advertising Platforms: Third-party advertising networks and social media platforms that assist with our marketing campaigns.
• Customer Support Tools: Platforms that help us manage customer inquiries and support tickets.

All service providers are required to use your information only for the purposes of providing services to us and are bound by contractual obligations to protect your personal information in accordance with applicable law.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other legal agreements
• Protect and defend the rights or property of Hangry Joe's
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the general public
• Protect against legal liability

5.3 Business Transfers

If Hangry Joe's undergoes a merger, acquisition, asset sale, reorganization, or similar business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transaction occurs and your information will be subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

6. Data Security

Hangry Joe's takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

6.1 Security Measures We Use

• Encryption: Our website uses SSL/TLS encryption (HTTPS) to protect data transmitted between your browser and our servers. Payment information is encrypted using industry-standard protocols.
• Access Controls: We restrict access to personal information to employees, contractors, and service providers who need it to perform their job functions, and who are subject to confidentiality obligations.
• Secure Payment Processing: We do not store complete credit card numbers on our servers. All payment processing is handled by PCI-DSS compliant third-party processors.
• Regular Security Assessments: We conduct periodic reviews of our data collection, storage, and processing practices to ensure our security measures remain effective.
• Employee Training: Our staff receive training on data protection and privacy best practices.
• Incident Response: We have procedures in place to detect and respond to data security incidents promptly.

6.2 Limitations of Security

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You are also responsible for maintaining the confidentiality of any account credentials (username and password) associated with our website. Please notify us immediately at [email protected] if you suspect unauthorized access to your account.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts. This section provides a brief overview of our cookie practices.

7.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your preferences, keep you logged in, and gather information about how you use the site.

7.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These enable core features like shopping cart functionality and secure login. You cannot opt out of these cookies.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting information anonymously. We use tools like Google Analytics for this purpose.
• Functional Cookies: Remember your preferences and personalize your experience, such as remembering your preferred location or dietary preferences.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across third-party platforms.

7.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. Please note that disabling certain cookies may affect the functionality of our website. For detailed information about our cookie practices and how to manage your preferences, please refer to our Cookie Policy available on our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

When your personal information is no longer needed, we will securely delete or anonymize it. Where this is not possible (for example, because your information has been stored in backup archives), we will securely isolate it from further processing until deletion is possible.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. Hangry Joe's is committed to honoring these rights.

9.1 General Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions (for example, where we are required to retain data for legal or regulatory purposes).
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another party, where technically feasible.
• Right to Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw that consent at any time.

9.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: The right to know what categories of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom it has been shared.
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. Note: Hangry Joe's does not sell personal information as traditionally defined, but we may share data with advertising partners. You may opt out of this sharing.
• Right to Limit Use of Sensitive Personal Information: The right to direct us to limit the use and disclosure of sensitive personal information to what is necessary to perform the services you request.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights. We will not deny you services, charge you different prices, or provide a different level of service because you exercised your rights.

To exercise any of your California privacy rights, please submit a verifiable consumer request to us at [email protected]. We will respond to your request within 45 days, and we may extend this period by an additional 45 days when reasonably necessary.

9.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact us using the following methods:

• Email: [email protected]
• Website: fresh-hangryjoes.rest

We may need to verify your identity before fulfilling your request to ensure we are not disclosing information to unauthorized parties. This may require you to provide certain identifying information that we will match against our records. We will not use the information you provide for verification purposes for any other reason.

10. Children's Privacy

Hangry Joe's takes the privacy of children seriously. Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age.

10.1 Age Requirement

By using our website and services, you represent that you are at least 13 years of age. For certain features, including account creation and online ordering, we recommend that users be at least 18 years of age or have parental or guardian consent. Certain promotions involving alcoholic beverages (if applicable) are strictly limited to individuals who are 21 years of age or older, in compliance with applicable federal and state laws.

10.2 COPPA Compliance

In compliance with the Children's Online Privacy Protection Act (COPPA), if we discover that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child under 13 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

11. International Data Transfers

Hangry Joe's is based in the United States, and the information we collect is governed by United States law. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

11.1 Cross-Border Data Transfers

Some of our third-party service providers, including cloud hosting providers, analytics services, and payment processors, may process data on servers located outside the United States. When such transfers occur, we ensure that appropriate safeguards are in place to protect your personal information, including:

• Selecting service providers who adhere to recognized data protection standards
• Requiring service providers to implement appropriate technical and organizational security measures
• Contractual obligations requiring third parties to protect your data in accordance with applicable law

By using our website and services, you consent to the transfer of your information to the United States and to other countries as described in this Privacy Policy.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery apps, review sites, and other external services. This Privacy Policy applies only to our website at fresh-hangryjoes.rest and does not cover the privacy practices of any third-party websites or services.

We encourage you to read the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices, content, or security of any third-party websites, even if you access them through a link on our website.

13. Social Media and Online Reviews

Hangry Joe's maintains a presence on various social media platforms. If you interact with us on social media by commenting, sharing, or messaging, please be aware that those interactions are subject to the privacy policies of the respective social media platforms. Any information you post publicly on social media is not protected by this Privacy Policy.

If you leave a review about Hangry Joe's on a public review platform (such as Yelp, Google Reviews, or similar), that review is publicly accessible and not subject to our Privacy Policy.

14. Email Communications and Marketing Opt-Out

Hangry Joe's sends two types of email communications:

• Transactional Emails: Order confirmations, delivery updates, password resets, and important account notifications. These are necessary for providing our services and cannot be opted out of while you maintain an active account.
• Marketing Emails: Newsletters, promotional offers, new menu announcements, and event invitations. These are sent only with your consent and you may opt out at any time.

To opt out of marketing emails, you may:

• Click the "Unsubscribe" link at the bottom of any marketing email
• Email us at [email protected] with the subject line "Unsubscribe"

We comply with the CAN-SPAM Act and will process your opt-out request within 10 business days.

15. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no uniform standard for how websites should respond to DNT signals. At this time, our website does not respond differently to DNT signals. However, you may use the cookie management options described in Section 7 to limit tracking on our website.

16. How to File a Complaint

If you believe that Hangry Joe's has not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can try to resolve the issue.

16.1 Contact Us First

Please send your concerns or complaint to:

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. For complex matters, we may require additional time and will notify you accordingly.

16.2 Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your personal information unlawfully, you may file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): The FTC handles complaints about unfair or deceptive business practices, including privacy violations. You can file a complaint at www.ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357).
• California Residents: If you are a California resident with concerns about our compliance with the CCPA/CPRA, you may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov.
• State Attorneys General: Depending on your state of residence, your state's Attorney General office may also handle consumer privacy complaints. Contact information for state Attorneys General is available through the National Association of Attorneys General.

17. Changes to This Privacy Policy

Hangry Joe's reserves the right to update or modify this Privacy Policy at any time. We may make changes to reflect updates in applicable law, changes to our business practices, or improvements to our data protection processes.

When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage or in a prominent location on our website
• Send an email notification to registered account holders for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

This Privacy Policy was last reviewed and updated on June 14, 2026. All previous versions of this Privacy Policy are superseded by this document.